Terms and Conditions

1. LICENSE AGREEMENT & GENERAL TERMS OF USAGE

 

A. ABOUT TERMS

 

Please carefully review all details of these Terms and Conditions (“Terms of use” or “Terms”) in their entirety. By interacting with or purchasing from Jubilee Furniture (“Company,” “We,” “Us,” or “Our”) through the Company’s Website (“Website”) or Las Vegas, Nevada, showroom (“Showroom”), including online or in-store (in-stock) items, all users (“User(s),” “Representative(s),” “Agent(s),” “Contractor(s),” “Affiliate(s),” “Employee(s),” or “Staff”) fully understand and acknowledge the policies and procedures (“Policy” or collectively, “Policies”) set forth herein. These Terms contain details of an agreement (“Agreement”), which the customer (the “Customer(s),” “You,” or “Your”) shall accept upon initial, continual, and postliminary utilization of the Website by viewing and inputting personal data; browsing Company’s products (“Product(s)”) and Policies; and purchasing Company’s Products as part of Company’s services (“Services”).

 

B.  LICENSE GRANT

 

You agree that by utilizing Our Services, You are granted a non-exclusive, non-transferable, non-assignable, revocable, and personal limited license to access and use these Services per the Terms of this Agreement. Usage does not grant You ownership interest and does not allow for You to determine Company’s Services, Policies, modifications to Product specifications or prices, resolution processes, or any other changes or amendments to Company’s Terms.

 

C.  LIMITATION ON USE

 

By using the Website or other Company properties, You affirm that You are of legal age to enter into this Agreement for which You abide by these Terms. If You are using any Website or Company properties on behalf of an organization or other company entity, then You are entering into this Agreement on behalf of Yourself and such organization, and You affirm that You are operating with the legal capacity to bind such organization to this Agreement. Terms are to remain in effect until Customers complete usage of the Website’s Services and have finalized transactions or purchases from Company’s Website or Showroom. Upon cessation of Services, obligatory Terms are to remain in effect and consist of, but are not limited to, the following: Electronic Communication; Copyright, Trademark, and Compliance; Severability; Applicable Law; and Indemnity. Customers are to uphold Company’s integrity by using Company’s Website and Services for reasons that do NOT include the transmission of any content deemed abusive, libelous, vulgar, defamatory, unlawful, obscene, or in any manner other than for which these Services are intended. You may not copy, (re)distribute, transmit, publish, sell, loan, sub-license, or lease Website or Company details with regard to derivative works creation, site architecture determination, Company or Website duplication, or User information extraction, including, but not limited to, downloaded, transmitted, (re)published, displayed, or reproduced Company content. Violation of and failure to abide by these Terms through intentional or unintentional misuse may result in immediate User or Customer suspension of all Services and, depending on the severity of the breach of Terms, legal ramifications against the offending User(s) (see ‘Indemnity & Disputes’ below).

 

2.  ORDERS & PURCHASES

 

A. KEY ORDER POINTS

 

Because We want You to be fully satisfied with Your purchase, Customers are encouraged to review these Terms for questions related to furniture sizes and dimensions, color and comfort preferences, and other details prior to completing their purchases. More information on these sections can be found on Return Policy page. The full order process (“Order(s),” “Process,” “Manufacturing,” or “Shipping”) commences when You select and place an order. You agree to follow Company’s Process including all payment (“Payment”) points determined by Company and in accordance with these Terms and the Terms of Company’s Policies. Product prices may fluctuate depending on the season, upcoming promotional events, changes in Product design or style (including upgrades), or other factors. The information posted on Company's Website can be changed, without notice, in accordance with the Terms of this Agreement. With regard to any and all order scenarios before, during, and after the order process, Customers

 

  • agree to measure all entry points through which their Orders are to be delivered prior to completing and confirming their Orders (see ‘Size Irregularities’ below)
  • confirm complete Order accuracy upon checkout regarding Product sizes (dimensions), layouts (directions), colors, and add-on features (if applicable)
  • acknowledge that any issues relating to damaged or missing (misplaced) items are to be promptly reported by Customers (see Our Claim Policy for more information)
  • agree to provide additional information, required by Company, for Order verification purposes (see ‘Order Changes, Cancellations & Verification Details’ below)
  • consent to receive text messages (SMS) and email correspondence with regard to Order updates, promotional deals and offers, or other information found herein and in Our Privacy Policy
  • understand that the standard delivery time frame for special Orders is generally 12–16 weeks, while in-stock purchases are approximately 2–6 weeks, from the date of purchase and departure from Our warehouse, but are subject to change at any moment (see Our Shipping Policy for more information)
  • acknowledge that custom-made (special) Orders are designed with the  colors selected (customized) by Customers; other accessories or add-on features are listed and displayed as accurately and specifically as possible
  • understand that any replacement or add-on items such as chairs, console tables, loveseats, chaises, etc.—that are designed and shipped separately from the original order—may not come with clippers attached to these pieces to ensure that there are no height discrepancies
  • agree to adhere to other Policies and procedures listed on this Website as stated and in conjunction with these Terms

 

B. PRODUCT SIZES & DIMENSIONS

 

All measurements and dimensions are provided in the ‘Description’ and ‘Detailed Info’ sections on every Website page of each individual Product. To ensure Your items fit in all designated areas of Your home, notify Company of any crucial dimension concerns when conducting the following prior to completing Your purchase:

  • Measuring the front door (or home entry point) through which all furniture pieces will be entering
  • Notifying Us of
    • Small/narrow doors, doorways, hallways, or stairwells
    • Spiral staircases
    • Mid- or high-rise building access (with or without elevators)
    • Communities in which large vehicles (semi-trailers (semis), etc.) are not permitted to enter or are restricted in access
    • Areas with limited or seasonal access
    • Anything that would impede a seamless delivery process

 

C. PRODUCT COLORS & SPECIFICATIONS

 

Every effort is made to provide fully accurate and high-quality images to assist You in selecting Your furniture pieces. All Products depicted on our Website, though, are for illustrative purposes only, and the actual Product You receive may or may not (slightly) differ with regard to design and/or upgrade features. In addition, all furniture images may vary in color density due to a number of factors that include, but are not limited to, the following:

  • A computer monitor’s color settings
  • A mobile device’s camera quality
  • General light density (natural or artificial)
  • Contrasting interior wall color schemes
  • The surrounding environment (placement of furniture)

 

Company is not responsible for minor contrasts in color variations (light density) or sectional dimensions (three inches or less). Precise dimensions can be provided directly by a Company Representative. Leather materials will differ in color shade and style and should be noted while browsing items on Our Website or when corresponding with a Company Representative. Replacement pieces or Products placed at separate times may result in a slight height or style discrepancy depending on the manufacturer. This includes color styles for all leather materials. The layout of a left-arm-facing (LAF) or right-arm-facing (RAF) chaise is determined by directly facing Your sectional and choosing the corresponding directional placement. More information can be found on Our Website. If You require further assistance with furniture colors or dimension customization, You may contact Us directly.

 

D. COMFORT PREFERENCE & LEATHER QUALITY

 

Customers may choose to design their sectionals with top-grain Italian leather. Unless otherwise specified, the placement of this leather style can be found on the main touchable surfaces (e.g., the cushions, backrests, headrests, and general seating sections), while other areas such as the backs, bottoms, and sides consist of synthetic (bonded) leather materials. Customers can find this information in the ‘Detailed Info’ tab on the page of each sectional. If Customers choose not to modify their sectionals with top-grain Italian leather, bonded leather will be used as the standard material. Products may come with either a high-density foam cushion or a combination of feather materials.

 

E. ORDER CHANGES, CANCELLATIONS & VERIFICATION DETAILS

 

During the pre-authorization process, Our system may notify Us to confirm vital information pertaining to a Customer's Order prior to completing their transaction. This is to ensure and maintain a safe and seamless Purchase experience. As part of the Terms set forth by Company and in conjunction with Our point of sale system, We require a video call and/or photos validating a Customer's state-issued photo ID and their respective credit card information (omitting the first 12 digits). Identification submittal entails the Customer holding their state-issued photo ID and credit card next to their face during either the video call or with the submitted photos; this will allow Us to fully match the ID with the associated Customer. If necessary, Company reserves the right to request further documentation before completing an Order. A Customer will have five (5) calendar days from the date they make their Purchase to provide Company with the relevant documentation as stated within. If We are unable to verify the information required to fully process an Order within the 5-day time frame, the Order will be temporarily suspended. Orders that remain suspended (i.e., Orders in which We are unable to properly verify the Customer’s ID and Payment details) will be canceled at Company’s discretion. Refunds for non-verified Payment information will be processed after thirty (30) calendar days from the date an Order is suspended. The total amount (plus any shipping costs) will be refunded to the Payment method used at the time of Your Purchase. Refunds can take up to fourteen (14) business days from the date of cancellation, depending on Your bank or Payment provider. If there are any changes to Your phone number or email address, contact Company right away to ensure You receive all proper verbal and written correspondence related to Your Order. If an Order is canceled by Company, the Payment method used at the time of the Purchase will not be charged. Any changes or cancellations MUST be notified to us in writing via email within twenty-four (24) hours from the time of Your Purchase. Requests submitted by other methods will not be considered valid unless a reply from our team confirms the receipt of the message. No cancellation will be accepted after this 24-hour period, regardless of order type or status. All information MUST be sent in written form—via email—in order to properly process any Order changes, cancellations, or modifications. Failure to provide written confirmation may result in Order processing delays or incurred cancellation, restocking, or storage fees from unconfirmed shipping addresses, missed delivery windows, or other factors.

 

F. CUSTOMER RESPONSIBILITIES

 

It is the sole responsibility of the Customer to ensure that all information provided during the order process is accurate, up-to-date, and that they are reachable, This includes, but is not limited to, contact information, shipping addresses, and any other relevant details necessary for the successful processing and delivery of the Order. Failure to provide accurate information may result in additional fees, including but not limited to address change fees, storage fees, and potential Order cancellations.

Furthermore, Customers are responsible for thoroughly reviewing all details of their Order,including the selection of products, sizes, colors, configurations, and any additional options.Should any information be incorrect or require changes, Customers must contact us directly. The Company is not liable for errors resulting from Customer oversight or carelessness during the selection process. Any changes to the Order after placement must be communicated promptly, and depending on the timeframe, may result in additional fees or delays, or may not be eligible for changes.

By proceeding with the Purchase, You acknowledge that it is Your responsibility to ensure that all aspects of the Order are correct and accurately reflect Your preferences. TheCompany cannot be held accountable for discrepancies arising from incorrect information or selections made by the Customer.

 

G. RETURNS

 

A Customer may request to return an order within five (5) calendar days from the delivery date. This return policy applies to both special orders and in-stock orders.

All Customers will be responsible for the entire Order return process. (See Our Return Policy for more details.)

 

H. ORDER PROCESS INTEGRITY & ENFORCEMENT RIGHTS

To maintain the integrity and fairness of our ordering, cancellation, return, shipping, and modification processes, Jubilee Furniture reserves the right to review, approve, or deny any customer request—including, but not limited to, cancellations, returns, exchanges, shipping changes, refunds, or order modifications—where the intent or timing appears to circumvent fees, policies, or standard procedures for personal advantage.

This includes, but is not limited to:

  • Requesting a return immediately after pickup or delivery to avoid cancellation fees.

  • Changing the delivery address to our warehouse or store location to avoid delivery fees or to force a return.

  • Modifying an order after placement for the purpose of qualifying for promotions, discounts, or avoiding fees.

  • Canceling and reordering to gain benefits or pricing outside of intended promotional periods.

Any such actions deemed as intentional manipulation or misuse of our processes may result in:

  • Denial of the request,

  • Applicable fees still being charged, or

  • The order being treated under the appropriate policy terms (e.g., as a cancellation, not a return).

These measures ensure that our policies remain fair, transparent, and consistent for all customers, and that no individual can exploit loopholes for personal benefit at the expense of established procedures.

 

3. ELECTRONIC COMMUNICATION & GENERAL CORRESPONDENCE

 

A. GENERAL CORRESPONDENCE

 

All information MUST be sent in written form (email) in order to properly process any Order cancellations, modifications, updates, or other information required by Company to finalize a transaction or shipment. Written (email) correspondence opens electronic communication between Customers and Company Representatives. This gives Company permission to communicate with You with regard to requesting or obtaining the following:

  • Order status updates, including
    • changes
    • confirmations
    • cancellations
    • returns
    • shipping
    • tracking
    • additional payments
  • Required documentation for
    • financing (Payment options)
    • claims
  • Other information related to Your order

Failure to accept these electronic correspondence Terms may result in any of the following:

  • Delays in processing Your Order
  • Postponement or denial of a claim
  • Incurred cancellation or storage fees due to unconfirmed shipping addresses, delivery windows (with third-party carriers), or Room of Choice arrangements (if applicable)

The information You provide will be used solely for the purpose of assisting in the entire Order Process for any of the reasons stated herein. All conditions related to electronic communication between Customers and Company can be found on Company’s Website. Information may also be sent via SMS (text message) per the terms of Our Privacy Policy. Both mutually agree that any contracts, agreements, disclosures or notices, or any other communication that is provided to You by Company satisfies all legal notification requirements, and that information between Customers and Company may be shared with third-party Contractors, carriers, financial institutions, or entities pre-approved by Company or required by local, state, or federal law. You acknowledge that Company may send You e-mails for promotional purposes. By accepting these Terms, You consent to receive such e-mails. You may opt out from receiving promotional e-mails at any time. See Our Privacy Policy for more information.

 

B. CONFIDENTIAL INFORMATION

 

For purposes of this Agreement, all confidential information (“Confidential Information” or “CI”) shall comprise oral or written (electronic or printed) information relating to Customer data, Customer–Company correspondence, and any sensitive information pertaining to Orders, inquiries, complaints, or resolutions. All parties (“Party” or collectively, “Parties”) shall strictly adhere to upholding these Terms by not relaying Confidential Information from either Party by (a) maintaining that all Confidential Information remains between Parties and, if applicable, affiliated third-party Representatives on behalf of either Party for the purpose of partnerships, sales, estimates, Payments, Order shipments, or claim resolutions as part of the Services described in these Terms; (b) refraining from creating and disseminating information about Parties in the form of social media posts, text messages (SMS), or other forms of communication with information that would be considered vulgar, libelous, misleading, obscene, or graphic in manner; and (c) using the CI to perform the obligations set forth in these Terms. CI does not refer to information, as validated through reasonable evidence, that (i.) was already in the public domain at the time it was disclosed; (ii.) has been or is listed by Company Representatives on Website or through Company’s public social media page(s); (iii.) is needed or required by Affiliates of Parties in accordance with Section 1, Subsection A of these Terms; and (iv.) can be validated as having been disseminated without either Party’s knowledge or awareness. The information must be disclosed in accordance with all local, state, or federal laws that regulate, govern, or mandate (through court orders or other legal authorities) the dissemination of Confidential Information. Parties agree to honor the Terms of this Confidential Information Agreement as per the foregoing Terms and shall apply these Terms to any CI disclosed between Parties pertaining to details that fall outside the parameters of these Services.

 

C. YOUR ACCOUNT

 

It is the sole responsibility of Customers to provide their names, email addresses, and passwords for verification purposes. Shipping and billing addresses will be collected either during the initial registration or final check-out Process. If You use this Website, You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your account. You are responsible for protecting others from accessing Your account by protecting Your username and password.

 

4. COPYRIGHT

 

All content on this Website such as any text that includes slogans or descriptions; graphics for fading, dissolving, or sliding photos and video footage; Company logos, images, animations, and button icons; audio and video clips; digital downloads; data compilations; Website structure; and furniture designs are all protected by the United States and international copyright laws. No portion of the information on this Website may be copied or reproduced in any form, or by any means, without prior written permission from Company. Users or visitors are not permitted to modify, distribute, publish, transmit, copy or create derivative works of any material found on this Website—or any Company publication—for any public, private, or commercial purpose, which includes the lease, transfer, or sale of any Services or intellectual property found on Company’s Website.

 

5. COMPLIANCE WITH APPLICABLE LAWS & EXPORT CONTROL LAWS

 

Visitor or User access to Company is governed by all applicable federal, state, and local laws. All information available on Company is subject to U.S. export control laws and may also be subject to the laws of the country in which You reside.

 

6. TRADEMARKS

 

Company’s graphics, logos, page headers, button icons, scripts, and Service names are registered trademarks.

 

7. APPLICABLE LAW

 

By purchasing from Company, You agree that the laws of the State of Nevada, specifically Clark County District in Las Vegas, Nevada, USA (hereinafter known collectively as either “State,” “District,” or “County”)—without regard to principles of conflict of laws—will govern these Conditions of Use and any dispute of any sort that might arise between You and Company or its Affiliates, in conjunction with these Terms and, more explicitly, that which is described in ‘INDEMNITY & DISPUTE RESOLUTION’ below.

 

8. SEVERABILITY

 

If any provision of these Terms shall be deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforce ability of any remaining provisions.

 

9. PAYMENT & FEES

 

A. PARTIAL PAYMENTS & STORAGE FEES

 

Unless a Payment plan is set up with one of Our financing partners, the remaining balances from partial Payments are to be satisfied by You, in full, prior to delivery. Payments not remitted will result in accrued storage fees to orders that exceed thirty (30) calendar days from the date the order arrives at Our warehouse. The initial 30-day storage period is complimentary, followed by a daily charge of $15.00 (a maximum monthly charge of $150.00) for up to 6 months. See Our Shipping Policy for more details.

 

B. SHIPPING FEES

 

Shipping fees are determined during Order checkout and applied to Your Order during this Process. Fees are assessed according to Customers’ places of residence and other factors described in Our Shipping Policy. Fees are determined on a flat-rate basis and are subject to change based on laws governing local, state, federal, or excise taxes. Shipping fees also apply to returns or purchased replacement items. See Our Return Policy and Our Shipping Policy for more details.

 

C. CANCELLATION FEES

 

Cancellations are only accepted within twenty-four (24) hours from the time of initial payment. After 24 hours, orders cannot be canceled.

 

D. LATE PAYMENTS

 

We reserve the right to charge a 3% monthly fee of the total remaining balance for Payments not made within 30 days of the initial late Payment notice. This fee will be added to the original remaining balance for 3 months (90 calendar days) from the original invoice due date. Failure to remit Payment in the allotted time period may result in third-party intervention. Contact Company to inquire about Payment plan options.

 

E. CREDITS

 

Store credit may be issued for Website and Showroom Orders in lieu of monetary compensation for claims, returns, or other factors, and can only be used for one-time purchases. Any balance remaining on issued store credit will not be stored, refunded, or applied to other items.

 

F. PRICE CHANGES

 

Company may modify Product prices and fees at Company’s discretion. By continuing to purchase from Company, You agree to all price and fee modifications. Price and fee details will be disclosed to You on Company’s Website and/or via email correspondence with Company Representatives.

 

G. PRICE MATCH POLICY

 

We do not provide price matching for any Products outside specified promotional time frames. Promotional time periods in which these deals apply will be clearly stated on Company’s Website.


    10. INDEMNITY & DISPUTE RESOLUTION

     

    You agree, to the fullest extent permitted by applicable law, to indemnify, defend, and hold harmless Company and its respective Representatives, employees, and third-party Affiliates from and against any and all claims, liabilities, damages, judgments, losses, expenses (including reasonable attorneys’ fees), and other costs resulting from or arising out of:

    (i) any deliberate or unintentional violation or alleged violation of these Terms, including but not limited to disputes resulting from:
    (a) Your refusal of Company’s proposed resolutions in the event of a claim or warranty issue when such resolutions are provided in accordance with Company’s Claim Policy and Limited Warranty Policy;
    (b) Your failure to follow the procedures outlined in Company’s Cancellation & Return Policy; or
    (c) any actions that intentionally or unintentionally circumvent Company’s Policies for the purpose of obtaining one or more Company Products while also seeking partial or full monetary recovery for such Products;

    and

    (ii) Your use as a User or Customer of Company, Company’s Showroom, or Company’s Website.

    Customers agree to first contact Company directly and provide a reasonable opportunity for Company to review and address any concern, claim, or dispute in good faith.

    If a resolution cannot be reached through direct communication, Company reserves the right to pursue resolution through Small Claims Court or other courts of competent jurisdiction located within the State in which Company operates, unless otherwise required by applicable law. You agree that the exclusive jurisdiction and venue for any legal proceeding shall be located within the State where Company operates.

    Nothing in these Terms limits Company’s right to pursue recovery of outstanding balances, damages, or other amounts owed through legal counsel, a collection agency, Small Claims Court, or other courts of competent jurisdiction as permitted by law.

    You agree to remit any payment owed to Company following the resolution of a dispute for any of the reasons described herein. Failure to satisfy such obligations may result in additional recovery actions taken by Company.

    Charges for unauthorized returns, shipment refusals, or cancellations outside the permitted cancellation period may be applied during the course of Company’s recovery of funds, including but not limited to storage fees, return shipping costs, re-consignment charges, or other applicable fees. Please refer to our Cancellation & Return Policy for additional details.

    Recovery of Losses

    If a Customer initiates a chargeback, payment dispute, refused shipment, unauthorized return, or otherwise violates Company Policies, Company reserves the right to pursue recovery of any resulting losses, damages, or costs incurred.

    Such recovery may include, but is not limited to:

    • the original transaction amount;

    • applicable restocking fees;

    • shipping and return shipping costs;

    • storage or re-consignment fees;

    • administrative or processing costs associated with the dispute; and

    • other reasonable expenses incurred in the recovery process.

    Company may pursue recovery of these amounts through direct billing, a collection agency, Small Claims Court, or other courts of competent jurisdiction as permitted by applicable law.

    Nothing in these Terms limits Company’s right to seek recovery of damages or unpaid balances resulting from payment disputes, chargebacks, refused shipments, unauthorized returns, or other violations of Company Policies.

    Order Status During Disputes

    If a payment dispute, chargeback, or financial claim is initiated by a Customer, the associated Order may be automatically suspended. Any shipment related to that Order may be placed on hold or, if already in transit, redirected or returned to Company’s warehouse where permitted by the carrier.

    Customers who believe the dispute was initiated in error may contact Company to discuss options to resolve the matter and proceed with the Order.

    Orders may proceed during an active dispute only if Customers remit full payment of the original Order amount through an alternative payment method such as ACH transfer, including any applicable fees. Any adjustments resulting from the dispute will be processed after the dispute has been formally resolved by the applicable financial institution.

    For Customers with concurrently open claims and payment disputes, Company will review and provide any applicable resolution after the dispute has been formally closed. This process may take several weeks depending on the processing time of the financial institution.

    Refunds or other resolutions following a closed dispute may be subject to restocking fees, return shipping costs, re-consignment charges, or other applicable fees in accordance with Company’s Policies.

    Customers remain responsible for any shipping charges, service fees, or other agreed costs that were incurred prior to or during the dispute.

    Policy Updates

    While Company makes reasonable efforts to provide accurate and up-to-date information regarding its furniture products, order processing, manufacturing timelines, and shipping procedures, Company reserves the right to modify prices, Terms, specifications, warranties, and other Policies at any time without prior notice.

    Any typographical, photographic, or specification errors in product descriptions or pricing may be corrected at Company’s discretion before, during, or after purchase in accordance with the Terms provided herein.

    If there are any questions, You may contact us at (702) 413-1253.