JUBILEE FURNITURE LIMITED WARRANTY
ABOUT OUR WARRANTY
At Jubilee Furniture, we take pride in offering high-quality, handcrafted and curated furniture selections designed with care and precision, including sofas, dining furniture, case goods, and more. While our products are built to last, we understand that unforeseen issues may arise. Our Limited Warranty is intended to cover specific manufacturing and material defects under normal residential use, offering you greater peace of mind with every purchase.
WARRANTY COVERAGE
Our Limited Warranty covers defects in workmanship and materials for purchases made directly through our website or showroom located in Las Vegas, Nevada. The warranty period begins once the order is delivered and received in full by the customer. Coverage applies only to defects as outlined in this policy and will be void under the conditions detailed in the Exclusions section.
This warranty applies exclusively to furniture used under normal residential conditions. Use in commercial settings, rental properties, or public spaces is not covered. The warranty is extended only to the original purchaser and is non-transferable.
WARRANTY COVERAGE TABLE
| CATEGORY | COVERAGE PERIOD | NOTES |
|---|---|---|
| Glass Armrests & Light Panels | N/A | Not covered |
| Reclining Mechanisms | 3 Months | |
| Manual Hand Levers | 3 Months | |
| Electronic Devices | 3 Months | Excludes LED lights and remote controls |
| Spring Systems & Seat-Spring Mechanisms | 6 Months | |
| Fabric, Bonded Leather, and Synthetic Leather | 6 Months | |
| Genuine Leather | 1 Year | See Leather Care section below |
| Dining Tables | 1 Year | Structural only; excludes surface finishes (scratches, stains) and glass tops |
| Dining Chairs | 6 Months | Structural only; upholstery subject to material-specific coverage |
| Glass Table Tops | N/A | Not covered for scratches, chips, or breakage |
| Metal Frames (Chairs & Tables) | 1 Year | Structural only; excludes surface finish |
| Wood Frames (Chairs & Tables) | 6 Months | Structural only; excludes wear on finish |
| Case Goods (e.g., Bed Frames, Dressers, Cabinets, Tables, Consoles, Nightstands, Desks, Bookcases, Buffets, Chests) | 6 Months | Structural only; excludes surface wear and finishes |
LEATHER CARE, REPAIRS & MAINTENANCE
Proper care is essential for maintaining the longevity of leather furniture. Customers are responsible for using only professional-grade leather care products. Use of improper, abrasive, or unapproved cleaning products may void this warranty. Due to the natural variations in leather grain, texture, and color, we do not guarantee an exact match on repaired or replaced parts.
SURFACE CARE, REPAIRS & MAINTENANCE
Proper care is essential for maintaining the appearance and integrity of wood, metal, and glass surfaces. Avoid placing hot, abrasive, or wet objects directly on the surfaces without protective barriers. Use only non-abrasive cleaners approved for the material type. Damage caused by improper cleaning or lack of maintenance may void this warranty.
WARRANTY EXCLUSIONS
This Limited Warranty does not cover:
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Exposure to heat, sunlight, artificial lighting, or outdoor conditions
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Improper placement or storage
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Incorrect assembly or disassembly
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Burn marks, ash residue, or damage from smoking
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Standard wear and tear
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Peeling, wrinkling, pilling, or seam issues
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Discoloration, fading, or staining from improper cleaning
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Cushion softening or loss of firmness
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Damage from pets, including scratches
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Structural damage due to misuse or accidents
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Modifications or alterations by the owner
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Freight or in-transit damage (see Freight & Delivery Damage section)
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Aesthetic concerns such as size, color, or design preference
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Acts of nature (flood, earthquake, etc.)
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Surface scratches, finish wear, and minor cosmetic damages are not considered manufacturing defects
FREIGHT & DELIVERY DAMAGE
Damage incurred during shipping or delivery is not covered under this warranty. Customers must submit a claim within 48 hours of receiving their order to be eligible for resolution. Claims submitted after this period may not be accepted.
Customers are strongly encouraged to inspect the product thoroughly upon delivery and document any visible damages before signing the delivery receipt.
Please refer to our Claim Policy for further details.
WARRANTY CLAIMS
Warranty claims are not eligible for returns or refunds. If you believe your issue qualifies under this policy, please contact our customer service team. Customers are required to submit clear photos or videos of the claimed defect along with their warranty claim for assessment.
Claims will typically be reviewed and processed within 10–14 business days upon receipt of all required documentation. All valid claims will be individually assessed, and resolutions may include repair, replacement, or store credit, depending on the circumstances.
Jubilee Furniture reserves the right to make the final determination regarding any warranty claim.
Jubilee Furniture is not responsible for any inconvenience, loss of use, or other consequential damages that may result from a warranty claim.
For assistance, please contact us:
Phone: +1 (702) 413-1253
Email: customerservice@jubileefurniture.net
